HOW DOES BACKORDER WORK?

When it says “Available on backorder” in a product page, it means this product is “Out of stock” at this moment.

We’ll be working on this specific piece once we receive your order. Please expect 20-40 days processing time after you placing your backorder.

Our products are 100% handmade, it’s inevitable that the actual product will be slightly different from the pictures. Thanks for your understanding!

If your order contains backorder item, the other items in the same order will be shipped together with the backorder item when it’s in stock.

ABOUT SHIPPING

What is your shipping coverage? Does my shipping come with tracking?

We deliver to destinations that Canada Post or UPS deliver to.

For some locations we haven’t delivered to, you’ll see the shipping option at checkout: UPS (we’ll email you for exact shipping cost in 24h). You could choose this option or other options from Canada Post. Please respond in 48h once you received our email regarding your shipping, your order will be held until then. Thanks for your understanding.

Most of our packages have tracking numbers (except free shipping for book marks, you could choose to upgrade shipping method at checkout).

Due to COVID-19 packages may be significantly delayed, please be patient. Thanks for your understanding!

Contact us it shows “No shipping method were found” at checkout, we’ll get back to you asap.

Can I get Free Shipping for my order?

If you order is over $249 (excludes ACC), use code frsp8973141 at check out to get free shipping.

I live in or close to Whistler, BC. can I pick up my order myself?

Yes, absolutely! Type in your Canada address and select Local Pick Up at checkout, you will receive an email when your item is ready for pickup.

How long does it take for my order to get shipped?

If your order isn’t backorder, it will be shipped within 2-4 business days.

If your order contains backorder items, processing time varies. The whole order will be shipped together in 20-40 days. Thanks for your patience.

GIFT WRAPPING AND PACKAGING

We’re sure you would like to exam the item yourself before you send it out as a gift ๐Ÿ˜‰ That’s why we don’t do gift wrapping. We are here to offer the best quality crafts & arts, meanwhile, we are trying not to create more waste for our planet.

You may find some re-used packaging material comes with your item. We sincerely hope you can support us with this decision, and please reuse or recycle the package you received!

A lot of thanks from us and our blue planet!

ABOUT EMBROIDERY

Are these embroideries hand-made?

The hooped embroideries are hand-made while the hanging (soft-mounted) embroideries are machine-made.

What’s a double-sided embroidery?

The double-sided embroidery, also known as double sides embroidery or two-faced embroidery, is a technique in which stitching takes place on both sides of single transparent silk fabric. The design shows on both sides (front and reverse). All the loose threads and knots are hidden skillfully. Such a piece can be displayed in a double-sided wooden photo frame to show both sides of the piece.

What’s an embroidery fan for?

Obviously, it’s used for relieving summer heat, but for symbolizing the status and power of the user. Chinese fan boasts a long history of over thousands of years. As far back as in the Shang Dynasty. Originally, Embroidery fans are usually used by females in ancient China, they are the high-end kind of silk dancing fans. The frame of the fan is mainly made of bamboo, sandalwood or cow bone. The cover is always made of various kinds of silk with flowers and small animal patterns. Every embroidery fan in Yingifts is double-sided, comes with a plastic fan rack, which means it can be displayed to show either side and both sides.

What is soft-mounted?

Our hanging embroidery comes soft-mounted. It is mounted onto a soft, flexible backing with a cloth mat border. It is the ideal solution for framing the silk art yourself later or it may be hung as-is. The soft-mount can be cut to any size and may be glued to a backboard for easier positioning. It can also be rolled for storage which makes shipping easier and more economical.

OTHER QUESTIONS

What’s the currency of your shop?

All the items listed in Yingifts.com are in Canadian Dollars.